Frequently asked question

No, your Whistle tracker is like a miniature cell phone for your dog! As such, it requires its own cellular plan, but is separate from the plan you have for your own phone. Whistle leverages AT&T’s 4G network to provide you the greatest coverage and fastest response, but you don’t need to be an AT&T customer to use Whistle. Your 360 subscription plan takes care of the cellular connection, so you can keep on adventuring with no interruptions

We offer a 30-day risk free policy and here is how it works

We want to do everything we can to make sure you have a great experience with your Whistle. If you're having technical difficulties with your device or our app, we'd love the opportunity to fix this. To do this, please contact our support team with any questions or feedback. Otherwise, if you would still like to cancel, please see below for more info on how our return policy works.

30 Day Return Policy

If Purchased On Whistle.com

We want you to be completely satisfied with your Whistle purchase, and offer a 30 day return policy to make sure you have plenty of time to try it out! If you are not satisfied with your Whistle, you can return it within the first 30 days of the tracker’s purchase date. You will receive a refund for the cost of the tracker, as well as a refund for any unused subscription value if cancelled within 30 days of starting the subscription (unused subscription value is prorated based on time remaining on the subscription term).

Please click HERE to process a return for a Whistle.com purchase under 30 days

If you experience any technical issues within one year of purchase, we'll troubleshoot and replace the device without charge if necessary. 

Note that the product warranty does not cover damage or loss of the Whistle device. Full warranty information can be found in Whistle Terms of Use and Conditions of Purchase

When you set up your Whistle smart device, you can only choose one pet to assign the tracker to. You will need to purchase an additional Whistle tracker and subscription for each additional pet.