Do I need to have an AT&T Plan to use my Whistle?
No, your Whistle tracker is like a miniature cell phone for your dog! As such, it requires its own cellular plan, but is separate from the plan you have for your own phone. Whistle leverages AT&T’s 4G network to provide you the greatest coverage and fastest response, but you don’t need to be an AT&T customer to use Whistle. Your 360 subscription plan takes care of the cellular connection, so you can keep on adventuring with no interruptions
How do I cancel my Whistle subscription?
90 Day Return Policy
If Purchased On Whistle.com
We want you to be completely satisfied with your Whistle purchase, and offer a 90 day return policy to make sure you have plenty of time to try it out! If you are not satisfied with your Whistle Switch, you can return it within the first 90 days of the tracker’s purchase date. You will receive a refund for the cost of the tracker, as well as a refund for any unused subscription value if cancelled within 90 days of starting the subscription (unused subscription value is prorated based on time remaining on the subscription term). If you selected a monthly plan with 12 month commitment, you will be released from the commitment.
How does the early termination fee work with my monthly subscription?
If you have a Monthly Subscription Plan and you wish to cancel after 90 days, there is an Early Termination Fee (ETF).
Your ETF will be calculated by the number of months that have been unused and charging 50% of that monetary value. Please note if you have an annual or bi-annual plan, an Early Termination Fee will not apply.
How Does an ETF Work?
We calculate the number of months that have been unused and 50% of that monetary value will be your Early Termination Fee.
What is your return policy?
We offer a 90-day risk free policy and here is how it works
We want to do everything we can to make sure you have a great experience with the Whistle 3. If you're having technical difficulties with your device or our app, we'd love the opportunity to fix this. To do this, please contact our support team with any questions or feedback. Otherwise, if you would still like to cancel, please see below for more info on how our return policy works.
Can I use the Whistle GO on more than one pet?
When you set up your Whistle GO, you can only choose one pet to assign the tracker to. You will need to purchase an additional Whistle GO tracker and subscription for each additional pet.
WHISTLE FIT Health
This smart device helps you understand your pet’s health. FIT covers all your monitoring basics, with a design that works for any pet. So you can start uncovering better ways to care.
For dogs of all sizes.
WHISTLE GO EXPLORE Health & GPS
This smart device helps you keep tabs on your pet. GO Explore gives you GPS location monitoring, safe place settings, and escape alerts. So you’re both ready for any adventure.
For dogs 25lbs and up.
WHISTLE SWITCH Health & GPS +
This smart collar helps you stay connected to your pet. Switch gives you a sleek design, switchable styles, and two rechargeable battery packs. So you can monitor your pet 24/7.
For dogs 5lbs and up.
*Offer good thru 2/2. Excludes taxes and shipping.
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