No, your Whistle tracker is like a miniature cell phone for your dog! As such, it requires its own cellular plan, but is separate from the plan you have for your own phone. Whistle leverages AT&T’s 4G network to provide you the greatest coverage and fastest response, but you don’t need to be an AT&T customer to use Whistle. Your 360 subscription plan takes care of the cellular connection, so you can keep on adventuring with no interruptions

90 Day Return Policy

If Purchased On Whistle.com

We want you to be completely satisfied with your Whistle purchase, and offer a 90 day return policy to make sure you have plenty of time to try it out! If you are not satisfied with your Whistle Switch, you can return it within the first 90 days of the tracker’s purchase date. You will receive a refund for the cost of the tracker, as well as a refund for any unused subscription value if cancelled within 90 days of starting the subscription (unused subscription value is prorated based on time remaining on the subscription term). If you selected a monthly plan with 12 month commitment, you will be released from the commitment. 

Please click HERE to process a return for a Whistle.com purchase under 90 days

If you have a Monthly Subscription Plan and you wish to cancel after 90 days, there is an Early Termination Fee (ETF).

Your ETF will be calculated by the number of months that have been unused and charging 50% of that monetary value. Please note if you have an annual or bi-annual plan, an Early Termination Fee will not apply.

How Does an ETF Work?

We calculate the number of months that have been unused and 50% of that monetary value will be your Early Termination Fee.

We offer a 90-day risk free policy and here is how it works

We want to do everything we can to make sure you have a great experience with the Whistle 3. If you're having technical difficulties with your device or our app, we'd love the opportunity to fix this. To do this, please contact our support team with any questions or feedback. Otherwise, if you would still like to cancel, please see below for more info on how our return policy works.

When you set up your Whistle GO, you can only choose one pet to assign the tracker to. You will need to purchase an additional Whistle GO tracker and subscription for each additional pet.