Frequently Asked Question

Nope, that’s what a Whistle subscription covers. Whistle uses the AT&T 4G LTE network, but you can use the Whistle app on any smartphone, no matter your plan.

When you set up your Whistle smart device, you can only choose one pet to assign the tracker to. You will need to purchase an additional Whistle tracker and subscription for each additional pet.

30 Day Return Policy

If Purchased On Whistle.com

We want you to be completely satisfied with your Whistle purchase, and offer a 30 day return policy to make sure you have plenty of time to try it out! If you are not satisfied with your Whistle, you can return it within the first 30 days of the tracker’s purchase date. You will receive a refund for the cost of the tracker, as well as a refund for any unused subscription value if cancelled within 30 days of starting the subscription (unused subscription value is prorated based on time remaining on the subscription term).

Please click HERE to process a return for a Whistle.com purchase under 30 days

If you experience any technical issues within six month of purchase, we'll troubleshoot and replace the device without charge if necessary. 

Note that the product warranty does not cover damage or loss of the Whistle device. Full warranty information can be found in Device Limited Warranty