Frequently Asked Questions
What is the Whistle GPS Pet Tracker and how does it work?
Whistle GPS Pet Tracker is a sleek on-collar device that provides real-time GPS tracking so you can locate your pet at any time. Using the all-in-one mobile app, you can check your pet’s location or track their activity from wherever you are and receive alerts if your pet ever leaves its designated home zone.
Why is a service plan required to use Whistle GPS Pet Tracker?
Whistle uses America's most reliable cellular network to give you the ability to pinpoint your pet's location at a moment's notice. Our monthly service fee ensures that you have the ability to locate your dog using GPS, should they ever become lost. Using the cellular network is required for the Whistle system to provide on demand location tracking.
*We offer monthly service plans at $9.95/month with discounted rates for plans paid annually ($7.95/month over 12 months), and every 2-years ($6.95/month over 24 months).
Will Whistle GPS Pet Tracker work if I am outside of cellular service?
The device requires cell service to locate your pet and communicate with your phone.
Is the Whistle GPS Pet Tracker available outside of the U.S.?
No. Whistle GPS Pet Tracker is only available in the U.S. at this time.
How does the Whistle GPS Pet Tracker attach to my pet’s collar?
Whistle GPS Pet Tracker comes with an attachment piece to secure the device directly onto your pet’s existing collar or harness. The device can easily be removed from the attachment when it needs to be charged - don’t worry, the app will let you know when it’s time do that.
Is the Whistle app free?
Yes, just download the free mobile app to your iOS or Android smartphone and stay connected from wherever you are. You can also coordinate with your pets other caretakers right in the app for free.
Where can I buy Whistle GPS Pet Tracker?
You can purchase Whistle GPS Tracker here.
I'm a preorder customer. How do I get my Whistle GPS Pet Tracker?
We have all the answers you need here.
Is the Whistle GPS Pet Tracker waterproof?
Yes. It is waterproof and durable (IP67), Whistle GPS Pet Tracker is designed to go anywhere with your pet. The most intrepid pets can take the Whistle with them through water, mud, rain and snow.
How long does the Whistle GPS Pet tracker battery last?
The average battery life varies depending on use and can last up to 10 days. You can find more battery information for the Whistle GPS Pet Tracker here.
Does the Whistle GPS Pet Tracker have activity monitoring?
Yes. You can create custom activity goals based on your pet’s breed, weight and age; then, compare to similar dogs using the free Whistle app.
Does the Whistle GPS Pet Tracker only come in one size?
Whistle is designed for pets of all sizes. We recommend the Whistle GPS Pet Tracker for pets over 10 lbs. but if your pet is small and not too picky about what goes on their collar, you might want to give Whistle a try. For more information, click here.
How is the Whistle GPS Pet Tracker different from a microchip?
Whistle GPS Pet Tracker is the only proactive layer of protection for loss prevention in pets. It uses breakthrough GPS and cellular technology to enable you to see where your pet is at anytime and will alert you if your pet leaves home. Traditional microchipping and RFID tags are an important part of pet safety, yet a reactive technology when it comes to losing your dog. To find a lost dog using a microchip, a dog has to be found and taken to a vet or shelter with access to the right database with the owner’s correct information. This process could take hours or days, but with Whistle GPS Pet Tracker you have the ability to locate your pet in minutes.
Is there warranty for the Whistle GPS Pet Tracker?
We want everyone to love their device, and offer a 30-day money back guarantee. For additional warranty information, click here.
How can I return my Whistle GPS Pet Tracker?
Please email our support center or call 844-5-WHISTL and our helpful team of customer support advocates will assist you with this.
Does my Whistle Activity Monitor now have GPS capabilities?
No, it does not. Your activity monitor will still work the same. Good news is - Whistle GPS Pet Tracker has the benefits of both GPS tracking and activity monitoring if both are a need for you and your pet.
If I purchase a device and service plan, how long do I have to activate?
Pre-paid or free service plans must be activated within 12 months of purchase.
Where do I go for customer support or technical related questions?
We’re here to help you and your pet! All Whistle customers and Tagg device users can visit our support center for further assistance.